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Legal
This policy explains how cancellations and refund requests are handled for Linka Factory subscriptions.
Customers can request cancellation of a paid subscription from the workspace or by contacting support@linkafactory.com.
When a subscription is canceled, access normally remains available until the end of the already paid billing period, unless the account is suspended for abuse or a serious terms violation.
Refund requests can be sent to support@linkafactory.com with the account email, Paddle transaction reference when available, and the reason for the request.
We review refund requests case by case, especially for duplicate charges, failed access after payment, billing mistakes or requests made shortly after a first purchase.
Refunds may be refused when the service has been substantially used, when the request follows abuse, phishing, spam, prohibited content, chargeback misuse or a clear violation of the terms.
Trial accounts, free access and promotional credits do not create a cash refund right when no payment was collected.
Payments are processed by Paddle as merchant of record. Approved refunds are processed through Paddle back to the original payment method when possible.
Bank or card processing times can vary after a refund is approved.
